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Program: London and Middlesex Behavioural Response Team
Organization: Behavioural Supports Ontario - South West Operational Team
Description of Services: Interdisciplinary team that provides services and supports for older adults, their families and caregivers, who are having challenging responsive behaviours associated with dementia, mental illness, addictions and other neurological conditions * team includes nurses, social workers, occupational therapists, recreational therapists, and psychologists

Services include:
  • assessment started within 1 week of referral with higher risk individuals started sooner
  • behavioural and biopsychosocial assessments, aimed to identify the unmet needs influencing responsive behaviours
  • completion of standardized screening tools
  • recommendations to promote effective communication between the person with responsive behaviours and care providers
  • non-pharmaceutical recommendations to decrease responsive behaviours
  • support for caregivers in implementing recommendations and evaluating the impact
  • outreach support (case managers visit clients in homes, retirement and long term care homes, hospital or other community support settings, such as Adult Day Programs)
  • formal and informal education, in-service, and workshops on the topic of Responsive Behaviours
  • brief follow-up
    Requirements
    Fees: Free
    Eligibility - Population(s) Served: Adults 65 years and older with responsive behaviours of risk, related to dementia, mental health, addictions, and/or related neurological conditions., where responsive behaviours are placing the client or others at high to moderate risk for harm if preventative measures are not put in place
    Application: Call geriatric centralized intake at 519-685-4046 for referral * health care professionals must complete referral form and fax to centralized intake at 519-685-4020
    Accessibility: Wheelchair Accessible      Wheelchair Accessible
    Accessibility Notes: All assessments completed in client's home
    Languages: English
    Area(s) Served: London and Middlesex County
    Contact Information
    Phone Numbers: 519-667-6865
    Crisis: Call 911 in emergencies
    After Hours: Reach Out: 519-433-2023
    Fax: 519-667-6559
    Website: southwest.behaviouralsupportsontario.ca
    Address: London Health Sciences Centre, Victoria Hospital
    800 Commissioners Rd E, Rm A2-691
    London, ON
    N6A 5W9
    Map
    Intersection: Wellington Rd and Commissioners Rd E
    Location: London (Central)
    Hours: Mon-Fri 8am-4pm
    Executives: Alexandria Houston - Manager
    London Health Sciences Centre
    519-685-8500 ext 34865 * alexandria.houston@lhsc.on.ca
    Contacts: Tammy Bentley - Enhanced Psychogeriatric Resource Consultant
    London Health Sciences Centre
    519-685-8500 ext 75913 * Tammy.Bentley@lhsc.on.ca

    This information is provided by thehealthline.ca. It was last completely updated on: Mar 31, 2025

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